ShiptoNaija Refund Policy

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Get 100% Refund in 48 Hours with ShiptoNaija

In line with our Brand Promise to ensure customers have peace of mind when importing items from Nigeria to the US or exporting items from the US to Nigeria. We have provided a 100% refund policy within 48 hours if anything happens to your items.

To ensure total customer satisfaction:
  • We guarantee 100% refund in 48 hours if anything happens to your items.
  • We will refund you 10% of your shipping cost if we do not deliver your items within our stated time frame via air or Ocean.
  • We guarantee you 24/7 update on shipment status via email and SMS all backed with 16 hours of live support daily. 

When is refund made?

Refund is made within 48hours after full verification of claim.
Damages Claim
  • Damaged items due to improper packaging/delivery of Incomplete Item
  • Loss of Item during transit

10% refund of shipping cost is made on:

Late delivery of item



To claim any refund, all provisions of ShipToNaija Terms and Condition applies and must be duly met. Please, visit ShipToNaija Requirements to Claim Your 100% Refund in 48 Hours to claim a refund.




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For more information call on Tel: 346 888 SHIP 9JA( +1 713 5976 132)

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